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"We've invested millions in creating a beautiful, seamless customer interface, but our employee systems are a nightmare of conflicting...

"Our users say they love using our product, but when we ask them to describe the interface, they can't really remember much about it. Is...

"Our new interface won awards for visual design, but our customer satisfaction scores are declining. Users say it's 'confusing' and...

"We've invested millions in improving our customer and employee experiences, but people still complain that everything is 'too hard to...

"We know change is accelerating, but every time we try to adapt, our organization feels like it's breaking. How do we build resilience...

"We have clear promotion criteria and defined career paths, but our best people keep leaving for 'growth opportunities' elsewhere. What...

"We have a comprehensive employee handbook, detailed policies, and structured processes for everything. So why do people keep saying we...

"We survey our employees every year, but engagement scores haven't budged. What are we missing?" This question haunts HR leaders...

"We're investing heavily in customer experience, but our employee turnover is killing us." I hear this contradiction constantly from...

"We've tried everything to grow - new products, aggressive marketing, price promotions, etc etc but we can't seem to break through to...

"We're implementing AI to handle customer service and reduce costs." I cringe every time I hear this. Not because AI doesn't save costs,...

"We've got a great acquisition campaign! Our customer numbers are growing like crazy!" I’ve heard this a lot from marketing leaders over...

"We'd love to connect with our customers, but we don't sell direct-to-consumer. The retailer owns that relationship." I've heard some...

"We filled out three feedback forms and nothing changed. Why should we bother telling them anymore?" I overheard this comment during a...

Welcome back! Thanks for joining us for our first stop on this journey through what truly sets exceptional customer experiences apart....

What if you had a trusted guide to help you navigate the entire customer journey, covering every interaction and connection, and...