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🏁 Journey Complete: When All Experience Roads Connect "We've invested heavily in customer experience, employee engagement, user...

"We had our best customer satisfaction scores ever last quarter - 4.2 out of 5! But our sales are down 15% and customer frequency keeps...

"We've invested millions in customer experience training, hired a world-class CX team, and implemented every best practice we can find....

"Our NPS scores are through the roof - 72! Customer satisfaction is at an all-time high. But our repeat purchase rate is terrible, and...